Franklin Chrysler Dodge Jeep Ram Service Center

By far, the worst Customer Service Experience OF MY LIFE. My car has been in the shop here for 2 MONTHS and counting. Could not get a timely response from the tech, then he did not reply to additional quote requests, they put in a faulty instrument cluster TWICE, Escalated to service manager, service manager does not follow up or provide pro-active communication, I'm forced to follow up consistently to even get a response, got truck back and it died two hours later with the same problem that I had it towed in for. Can't get the service manager or owners to return any of my calls. If you desire even a basic level of customer service, I would look elsewhere. Services: Electrical repair, Electrical, Auto engine diagnostic

While traveling through, our electronic dash display went out 15 min from their location. They fit us in, kept us updated as things progressed, and got us back on the road after a few hours. Our Service Advisor Brian and the Service Manager Carl were exceptional. Very customer oriented. We felt like they truly cared about our situation. The dealership owner was cooking out for the employees and even invited us to eat. Everyone helped make it a great experience. Services: Auto engine diagnostic, Battery

I am so pleased to have read all these comments. I have a speciality car that needs some attention. Based on the comments here I DO NOT believe I want to entertain this Dealership. So SAD!!!! Thank you for the reviews.