Lincoln of Franklin Collision

Horrible communication and carelessness. I got my bumper and right headlight replaced on my Lincoln MKX. I was told my car would be ready by a certain date. It wasn’t ready until a week later. Even then, I still had to call to see if the car was ready to be picked up, because they never let me know. Once I got the car there was a scratch on my hood, which they buffed out and removed on the spot. Then after getting in the car, I found part of my old bumper in the backseat floor. When I got home, I noticed my rear windshield wiper was completely missing! And to be honest, the right headlight they replaced has part of the hood “glued” really tight up against it, which made the bumper siding below, protrude in a way that isn’t happening with the left side. I chose this location because it was at the Lincoln dealership. I’m shocked that their attention to detail, overall care, and communication doesn’t reflect what the Lincoln brand portrays. Service: Body & Trim

Good service!!

Everyone here was extremely welcoming and very nice. They were informative, prompt, and efficient on repairs. Extremely Lengthy wait to get a rental car, but besides that they were very professional. Considering coming here now for regular routine maintenance if the service team is as equally nice and professional.