Cool Springs Collision Center

Great customer service! Great follow up from there estimators! Best in in town! Services: Auto body & trim repair, Body & Trim

Took my car in over 2 months ago, took 1 month for reservation every week, ready in 2 weeks ready before you vacation now today "talked to technician working on vehicle all parts are a big job putting back together looking towards 2 more weeks" worse customer service and service had to rent car to go on vacation. is it just me? cwp

IF YOU CAN, FIGHT TOOTH AND NAIL TO GO ANYWHERE ELSE. I had my car towed here by my insurance after a deer ricocheted off a car in the opposite lane and into/under my bumper. Unfortunately, they were one of the only ones with some availability (now I know why). Communication is not something this team excels at. My rental car period was almost cancelled more than once because insurance couldn't get in touch with this team for an update on my repair. Every single time I called, the operator routed me to the person that was handling my repair. They never answered and never once called back the entire time my car was there (about 2.5 months) After this happened several times, the operator began to immediately route me to that number, not even taking my call. I was also hung up on by this same operator when I attempted to call back repeatedly in an effort to try and get her back on the line to talk to someone else. My car was eventually deemed too expensive to repair and was totalled. I c