Tysons Corner Collision Center

This is literally one of the best body shops in the country. If you own a Mercedes, Porsche, Audi or Exotic car you’re in luck. Because that’s all they work on.

My Porsche 911 is finally back after months of waiting. We had issues and delays but I understand things happen. Anyone getting their car fixed here, there are a few things to note: - They fix it proper and do a very good job with making sure the car is like brand new. - I would setup a time every week to call them and get an update. Ask them for details and parts. They have alot of cars to repair and once they order the parts they kinda forget about your car until the part comes.. you need to make sure to call them before they start ordering parts to make sure they are ordering the right ones and check in every week so they checkin on the parts too. They got the wrong parts for my car which resulted in months of delay. Call up Porsche and check in on the parts too. They do it but coming from the customer Porsche sometimes can help speed up. - Make sure your insurance covers more than a month or 2 on rental coverage because repairs take longer than estimated by your insurance. Some not

This whole experience was a nightmare. Being in an accident is stressful enough. Anytime I’ve had to drop off my car to a body shop, I trust that the shop is taking care of everything and dealing with the insurance company directly. I had to give my advisor the claims rep contact information on 3 separate occasions but I also had to contact her directly as well. When I did, she responded as if the advisor never contacted her which I believe because I had to keep giving him her name and phone number. This led to me paying for the entire repair out of pocket up front. I initially had to pay for the parts out of pocket so that they could be ordered. I then had to pay for the repair completion because the supplement check was not received in time. This could have been avoided had communication between the advisor and claims rep been better. The whole process took about 7 weeks and the entire time I was also paying for a rental car out of pocket up front which cost me an additional $3500.