Koons Tyson’s Toyota Collision Center

Two months ago, this happened and we've had no oil issue since. We had an oil pressure issue and were told we'd need new bearings on all of the engine, if we ever wanted the car to run again. The estimate $5,000+ (parts/labor). We took our chances and drove it home. With a little research on the internet, we found GMC's oil pressure can be effected by the mesh filter ($5.00). My husband fixed it with a part from Autozone. We still had to pay the insane diagnostic fee for them to tell us it was oil pressure, which we had already read with our code reader in our own garage. They didn't even pressure test the system. The oil light immediately went off and it's been fine. I can't imagine if we had trusted them and actually paid thousands of dollars for the bearings.

Worst body shop! During the time, I dealt with the manager Mo. My vehicle was towed to this body shop to get repaired after an accident of no fault of mine. Not only did they do a sloppy job on the paint not matching the same color of my car but as I was about to drive out of their shop I noticed my vehicle was making a strange sound on one of the tires. Opened my door to check and one of the ties was flat! They found a leak and plugged it instead of giving me a brand new tire as they ran over a nail! Mo said this is the best we can do with the paint and plugging my tire. Then my perfectly beautiful tinted windows had air bubbles in the back rear view window as if someone took a blade and poked holes in it. Crooked and shady body shop! They took advantage of me because I’m a female!

I bought a pre-owned vehicle from Toyota Koons at Tysons Corner. I noticed that the left front fender is not fully attached to the car body, visible body shop incomplete job defect. I brought this to the Sales Rep's and his manager's attention. I had to tell them I wasn't taking home car home with this obvious deficiency. I saw the car after repair hour later. If you read reviews, you'd guessed it right: sloppy job. I accepted it. A few days later: I found the fender in its original state. Another visit to the Koons Toyota at TC. Manager's response: "we did the best that we could". You be the judge about their customer service and quality standards.