Jaguar Tysons Corner

My experience with this dealership (service department) is the same as the other low star rating’s. From start to finish I was met with arrogance and rudeness. My advisor (they call her Alex but that isn’t her correct name on the paperwork) is extremely rude. The service manager is not only rude but demeaning and disrespectful. I was argued with, they had my jaguar for 3 days and returned it with two of the issues still not fixed, and didn’t wash the car after the service they provided. I’m a Mercedes man but purchased a new jaguar because I like the look and always loved my vintage jags. After my experience with this service department I understand why most people drive and prefer Mercedes, as I’m running back myself.

Would also give 0 stars here if possible. Condescending, rude staff. I did not buy the most expensive vehicle on the lot, but certainly did not expect to be treated as poorly as I was. I obtained a “we owe” document for a few scratches and paint chip on the vehicle. After a fiasco with no one finding my scheduled appointment time, the dealership returned the vehicle to me telling me they could not repair the scratches; the paint for the chip was not blended so it was still very noticeable. When I stated these items were not fixed correctly, I was told they would not do anything else. In returning to the dealership for another matter where I had to sit at the salesperson’s desk, I was repulsed to watch the employee beside us CLIP his fingernails into a pile on his desk as we conducted business. Just GROSS. The icing on the cake, and what caused me to finally write this review, was hearing the dealership tell me that the vehicle I purchased (it was last year’s model, a loaner with about

Mediocre service, overpriced. They provided a loaner and then charged $100 automatically, without asking, for a stop sign violation that was obviously incorrect based on the photos in the citation. No effort to contest it or even bother to respond to my emails. Jaguar and Land Rover vehicles overpriced for what you get. Get Porsche instead for the same price.