Ourisman Honda of Tysons Corner Service Center

I took my 2023 Odyssey in for it's first service and and had a trailer hitch installed here and I gotta say my service tech was on top of things. Victor Sanchez knows what he's doing. He got me in and out without any delays. Victor provided me with great customer service and he kept me posted every step of the way. Also the waiting room was spotless and it even has a eatery for its customers.

Oursman Honda of Tysons - From Management to Sales personnel the Oursman Team is not out for the good of the customer. I’m not sure what they are for, except to make the sale and get the “customer” out the door As Quickly As Possible. Count on NO assistance once you drive off the lot - NONE. To say that the Oursman Team (again from Management to Sale Personnel) are dishonest is a GREAT understatement. I was told not once, not twice, but three times that documents were put into “overnight” mail for us – these were important Car Title documents – we received the documents through standard mail 8 days later. We should have walked out when the Manager in payments and accounting walked out in the middle of the final sale for a “more important” meeting and a brand new employee finished the sale – no blame on that individual, he was put in a difficult situation – Shame on the Management, if that’s what you can call them I not only would not recommend Oursman Honda of Tysons to anyone, I would

I was here two times one for servicing my car and second for fixing company recall. First time they were not able to recreate the issue which I reported and second time they took too long to finish the recall work. This is an average service center and I would recommend finding a better local family owned auto service center if not for free service for new cars.