Ford Draper Service Department

I don't recommend this place. I made an appointment at 7 am. I waited for them to get my car in, and my service advisor wasn't even there. I asked this other advisor to just help me instead of waiting for the absent advisor, but when I said that, the advisor was just getting there. 1 hour and 15 minutes later. Then, said, "it'll take 1 hour to 2 hours to get it in." But my car was already taken to the back when I got there at 7 am. I think the purpose of making appointments is to be sure I will be in at the time I scheduled.

They have some decent deals and do good work. But I never get why they are so awkward when you first pull into the service drive. They all just stand there like you should know what to do or where to go. At other dealers, as soon as you pull in, someone starts directing you where to park and then grabs your keys and guides you to the correct desk/person to talk to. Wish they did that here.

Customer communication and professionalism I give the guys behind the counter as you check in for your appointment 1 star. I took my car back in today for the 3rd time for a door rattle. I checked in and the man who I spoke with seemed super put off and irritated. As each guy I’ve dealt with there has. I was not expecting my visit today to go well. A mechanic came out and talked with me, climbed in the back seat of my explorer and was able to determine what was causing the rattle. Easy fix. He was happy to help and very friendly. The customer communication guys definitely need to take notes.