Advance Auto Parts

The manager on duty tonight, "Ethan K," was rude and unapologetic. I placed an online order that was supposed to only take 30 mins. I arrived in 45 mins only to be told that part of my order was out of stock because inventory was inaccurate. I stated that I wasn't informed before arriving and asked what my item could be replaced with since I had already arrived. I was given an item of the same brand but different fragrance and told by management that the 15% could not be honored since it was an online only discount. Of course I countered that it wasn't my fault that inventory was inaccurate and had I been informed in a timely manner then I wouldn't have driven to the store. Ethan continued to say there was nothing he could do besides give a lower store discount which is not how the company should make things right with the customer. It took for another KIND EMPLOYEE to offer assistance to resolve the "store created issue." Upon leaving, I had to ask Ethan for a bag to place the items

Sharp group of folks! I came in to get an air filter for my A/C... They told me how to install it. I had no idea that there's a Cabin Filter in the glove compartment area! Air blows like a new car now.

Horrible experience with "Mike" the so called manager. I've been going to this location for years and they have always priced matched their competitors. This idiot claims they never have price matched.I could literally bring him receipts of were the other manager priced match my oil purchases. Then this clown was really rude and obnoxious with his tone.And the other old guy with glasses just glared at me.I politely told him he could keep the several 5 jug gallons of oil and assorted filters I was purchasing and he muttered something under his breath like a true coward.They have lost a customer for life..Back to O'Reilly, Autozone, I go.Deserves 0 stars.