Serra Nashville Service

0/10!! I had a Monday appointment to have my Chevy Traverse diagnosed. My service advisor, Dana Spears, told me the diagnosis would be completed by Tuesday and they did not have any loaner vehicles. 11 AM Wednesday and I hadn’t heard anything. It took me over a day and a half to get Dana on the phone. When I finally spoke to her, she said my car was still in line and there were a few people still ahead of me. My car sat on their lot for 4 days, UNTOUCHED, and still had people in front of me… just to be diagnosed, no repairs and it was scheduled. *** I HIGHLY recommend Freeland Chevrolet!! 10/10! The dealership is an hour from my house and I will make the drive every time. My service advisor called the next morning with the diagnostic report. He was able to verify the parts and service would be covered under warranty. The complete turnaround time for all of it, diagnosis and repairs (which the entire engine had to be removed to repair) was 3 days!

Dana in Services was amazing with helping getting our truck fixed. Unfortunately it decided to have issues a month before a cross country move and needed some parts that were still on backorder from the strike. She went above and beyond, even going up to higher levels, to get the parts we needed and get our truck back to us right on time. She even went above and beyond by working with the dealership that we purchased the truck from to get us a loaner car for the month we were without our truck.

Stopped into the collision center about a scratch on my hood and the woman at the front desk was so nice! They helped me out right on the spot and got me on my way. Can’t thank them enough for their help, five stars for being so helpful and friendly!!