Firestone Complete Auto Care

I've been coming to this location for some time. It once was a reliable store for the most part. After my recent experience, those days of being reliable are far gone. If you need me to drop my car off...at the very least keep a open line of communication. Dropped my car off at 8:45am no word from them at all!! Decided to just go get my car. I get there and they haven't even looked at it yet. Literally 530pm was the time I asked for my keys. One the associates asked me...do you just want to take it to somewhere else? Needless to say I was upset and left with no real options. At least I got to pay the wonderful lyft drivers for their services there and back.

I was able to get a same day appointment to have my car evaluated. It was was quickly diagnosed and repaired. The staff was friendly and knowledgeable and walked me through my options.

I had the pleasure of working with David, and I must say he guided me with the issue with my wheels and him and his team performed a phenomenal job! From start to finish, their service was top-notch. They provided expert guidance and valuable insights to help me make the best decision for my wheel needs. The team at firestone Northlake demonstrated a deep knowledge of their industry, and their professionalism was truly outstanding. They were responsive, efficient, and went above and beyond to ensure I was satisfied with my choice. I couldn't be happier with the results, and I highly recommend David, to anyone in need of wheel-related assistance. His expertise and exceptional service make him the go-to choice in the industry. Thank you, David, for a job well done! Services: Tires, Wheel alignment