Pep Boys

The Customer Service representative, Westley, was extremely helpful on having my Service order written and assigned swiftly. The mechanic that performed the work on my Hummer 3 was very knowledgeable, proceeded and complete the front-end alignment with excellent results. I received a 20% Veteran's Day discount, which was much appreciated. With Thanks, Commander Tony, USN(Ret)

First in foremost, I purchased tires from TireRack who apparently has a partnership or agreement where I can have the tires delivered to me and brought in for installation. I made an appointment for 6:00 pm for tire installation. I arrived to the appointment 30 mins in advance (5:30 pm). Initially by the PEPBOYS technician, I was told that tires that were purchased outside could not be installed here. After mentioning I was sent and serviced by Tire Rack, the narrative changed. Another technician jumped in and said we could not take you without an appointment, without asking if I already had one. After mentioning I have an appointment, they glanced at their watches and decided the installation could not happen today since they will be closing in 1 hour and 30 minutes and they still have 3 cars in shop. Knowing that I was able to make an appointment, not being informed that installation could not occur because they are back up before driving across town, and wasting my time dealing with

This place advertised American Tourer Tires for $112 online, buy three, get the fourth free. The ad fails to disclose that installation is not included. Once explained, I went ahead with my purchase. I was the last to leave the shop that day. When I checked out, I was given my receipt and when I got home and looked, they actually charged me $149.99 for each tire, with one at no charge. The following day, the ad changed to reflect what they had charged me. This place engages in Misleading Advertising and Deceptive Trade Practices. This is the type of scam that will keep me from going back. I will make sure to let everyone I know to beware of these scammers.