AutoNation Ford Miami Collision

What a horrible experience I'm having with this collision center. I really thought that being referred there by Autonation Honda, I would have a better experience, boy was I wrong. Now I wish I would have read these horrible reviews prior to dropping my car off there. I left my Honda there on Aug. 15. I was given two ETA's and neither one has been met. I am being given a run around that parts have not arrived. The manager rented me a vehicle bc Statefarm's rental allowance ran out. Wow, I truly wish I would have taken my car elsewhere. I BROUGHT MY CAR HERE INSTEAD OF TAKING IT TO A MOM AND POP SHOP. HOW I REGRET THAT DECISION.

Good on time, very professional,you have to make a apoiment before going there.the good thing is, you can make a apoiment very early,but be prepare, it will take aver 1 hour.

Terrible service ! My sales representative was Mario he didnt even answer the phone when we had any questions. My boyfriend needed a transit van and he said he would help us, well we loose 3 days trying to call Mario he didnt even answer none of our calls just text messegas whenever he wanted to. The third day we went ove there from kendall so we drive 1 hour and 30 min to get there and when we got there he told us to wait that he was sending the request to the banks.( that was a sunday) fine we waited we got there at 12pm it was 1 pm and we were not getting a response yet , we told him we were going to get lunch and he said yea, that if the bank gives him an answer he would call us to let us know. It was 2 pm and we finished lunch we went back to the dealer and seated it was 2:30 pm with no answer , i told my boyfriend to go and look up for him and when he got to his office he was playing games on his phone ! I got maddd!!! He told my boyfriend that banks were closed on sunday !!!!!