Firestone Complete Auto Care

I do not understand but my experience this second time was terrible. I made an appointment to get my brakes inspected. I need a oil change and tires rotated. They gave me a 10 o'clock appointment. I brought my truck in at eight o'clock because, the weather was not too good. The day of my appointment I dropped my vehicle off. There was not that many vehicles in parking lot. I NEEDED my brakes fix that day. I call them at 12 o'clock. They still have not expected my vehicle. So they decided to call me at 3 o'clock and tell me that my vehicle was fine. I didn't need no brakes oil change or tired rotated. Keep in mind they put the sticker in the window. Telling me to come back to them to have these things done. I drove off with my vehicle not fixed and they made me pay for the inspection, something they did not do. My whole day was messed up I lost $40 to Uber. And I was late picking up my kids that evening. I had to pay a fee for it. The next day I made an appointment with another mecha

This place is a scam . I took a tire in to get fixed . I fully inspected the tire before bringing to them . They then informed me there was this big piece of metal in my tire. I asked where it was ,they said outside sidewall. It is completely visible. Where as to I seen nothing when I inspected. I told them I want to see the metal and tire . When I arrived to pick up my car. I asked where is the tire and metal . All of sudden they could not find it and said they lost it . Now keep in mind I just had 4 new tires put on 7 months prior to this . They lied to me and scammed me for a upsale. Be aware of this place .

I dropped off my vehicle yesterday and asked for a brake inspection. They told me “No problem” and said I would have an estimate by tomorrow (Sunday). When I called Sunday, I was told by the receptionist that “they have no record of my car being dropped off”. I was dumbstruck to say the least. I explained how I had dropped off my vehicle and gave my key to the person working yesterday and I had a receipt for a work order. The guy at firestone continued to claim that my vehicle wasn’t there and instead of doing any further search, he hung up on me. I am still in shock. This goes beyond poor customer service and into the realm of intentional maliciousness. I had to walk back to Firestone and thankfully I found my vehicle sitting in the parking lot, exactly where I left it yesterday. When I went inside to get my key, the guy offered no explanation or apology. Something horrible has happened to this company. One thing is clear though, Do NOT ever trust your vehicle with Firestone!