Metro Auto Rebuild

If I could give the crew at Metro Auto Rebuild 10 stars, I would! My 2021 BMW 530i got hit on the right fender, which not only caused the physical damage, but she had some pretty significant brain damage as well. I got her back today, and the repairs are impeccable. The staff was patient, kind, understanding, and communicative. No detail was left unaddressed. I hope I don’t need them again, but if I do, I wouldn’t hesitate to use them. If you’re on the fence about who to trust your baby to, choose Metro! Services: Body & Trim, Painting, Auto engine diagnostic, Electrical

I highly recommend Metro Auto Repair if you have a Tesla that needs body work, replacement bumpers, Paint work and Dent removal on any high end vehicle as my experience was the best I could've asked for. I Had my 2016 Tesla Model X Fixed up by them. Upfront I was given time windows for how long it would take them to get parts, Once My car was in the shop I got an update that it was going into paint since they replaced my rear bumper and fixed rear quarter panel damage. The paint match was perfect and I was surprised to see it come in under budget as I paid out of pocket so I appreciate that I wasn't squeezed for more money and the job came in under the cost I was quoted, in this world every little bit helps. Weston Black 2016 Tesla Model X Performance package 680HP - AWD Services: Body & Trim, Painting

I will say they appear to have done good work, and the estimator was kind during the appraisal. The front desk was generally unpleasant and unhelpful. The main reason for the rating is incredibly poor communication and lack of updates. I understand the time for repair is an estimate. By the end of the 18 initially quoted days, I made 2 phone calls and sent a respectful email before I received a response saying there were delays. To be fair, it was the holidays and there was some snow. I can give them the benefit of the doubt and say they experienced supply chain issues as a result of the pandemic. I asked for some estimate of time to complete as I needed to make alternate arrangements (no loaner car, this was one month after dropping off). I ended up making alternative arrangements (that cost me $800) without waiting to hear back. Did not receive updates with any sense of timing until one month later, and then received two updates about two weeks apart. In the end, the work took well o