Metro Auto Rebuild

I will say they appear to have done good work, and the estimator was kind during the appraisal. The front desk was generally unpleasant and unhelpful. The main reason for the rating is incredibly poor communication and lack of updates. I understand the time for repair is an estimate. By the end of the 18 initially quoted days, I made 2 phone calls and sent a respectful email before I received a response saying there were delays. To be fair, it was the holidays and there was some snow. I can give them the benefit of the doubt and say they experienced supply chain issues as a result of the pandemic. I asked for some estimate of time to complete as I needed to make alternate arrangements (no loaner car, this was one month after dropping off). I ended up making alternative arrangements (that cost me $800) without waiting to hear back. Did not receive updates with any sense of timing until one month later, and then received two updates about two weeks apart. In the end, the work took well o

There is no equal! They are The Best Quality auto body shop in Seattle! When you're as high maintenance (Spectrum :) and particular as I am ???? lol, they treated me properly, and I'll continue to recommend Metro Auto Rebuild, as I have for two decades to all of my clients! And, my Kittie Car was returned as Spotless as can be... They went overboard! Thank you, again, Metro Team!

NOT RECOMMEND! Repaired my BWM here. Bad experience. I found this store on BMW website. Painting job is bad, color doesn't match for about one inch long. It was really difficult to reach out, I finally got an estimate delivery date, but still, they delivered 2 weeks late. The front desk is not helpful, they had no idea about the work process. Every time, They just told me they would check with worker but non followup. Service: Paint repair