Crash Champions Collision Repair (Seattle Automotive SODO)

I had someone kick in both doors on the left side of my car and both side mirrors. Brought my car here, and they continually tried to give me back my car with misaligned doors and body lines (you could just look down the car to tell). They glued old parts on (instead of ordering new ones) and the adhesive was thick enough that there were half cm gaps in panels. They forgot smaller things as well, but I managed to correct them myself. I was returned the car several times throughout the months of work with my interior covered in dust (they left the windows down). All in all, it took around 6 months to repair, a ton of bringing it back in, and a member of their staff physically threatening me because I did not think the work was adequate. I still have my car, and I can see the lines from where they used body filler for the dents. Although it wouldn’t likely bother most, it bothers me. If you care about your car returning to the condition it was before an accident as the policy of most ins

After sending my vehicle for repair I came across some really negative reviews and was expecting the worst. But since my insurance was paying for it I figured it was worth the risk. To my surprise this place turned out to be top notch and I didn't have any issues with the staff, quality of repairs and vehicle condition. My car is a tricky color and it was matched perfectly. Everyone went above and beyond. Very happy with the repair and will go there again if life's unfortunate events will bring me there. Services: Body & Trim, Painting

I've taken a car here for repairs before and had a positive experience. My recent experience was really disappointing: lots of mistakes, inefficiencies and really bad customer service. Here are the facts: On 8/22, I dropped my car off at the scheduled time (8am): I waited at least 25 minutes because they scheduled at least 8 other people at the same time. I had to fill out paperwork again because they lost my paperwork from the previous week. Other inefficiencies include: repeating information to me, asking me for the same information, forgetting to ask me for my keys, and this: emailing me at 6:38pm for permission to proceed as repairs would cost ~$200 more than the estimate. I agreed and was told they would resume working on my car the next afternoon. This prolonged the timeline and the duration of the rental car resulting in more expenses and inconvenience. On 8/26, they called and said my car was "technically done" and I could pick up my car. They explained that the mylar needed to