Greg's Japanese Auto

Updated 6/9: District manager Mike Millsap and Lynnwood shop manager Alex Loaiza have resolved my issue. My car has been completely repaired at no cost to me and they gave me a loaner car to use while it was being fixed. I’m very happy with the outcome. This was an unfortunate situation but they’ve definitely made it right. They replaced my timing belt, water pump and oil pump and left me with a stripped bolt on the third cylinder. When it was discovered it was popped up 1.5in. Literally the only mechanics to ever touch the engine since I’ve owned it yet they state it wasn’t them. Bolts don’t just get stripped from wear. It requires effort, I may not know a lot about cars but I know that. It repeatedly throws engine codes P0303, 0134, overheats, shakes terribly. My car is ruined, they wouldn’t even look at the damage, and they couldn’t care less.

I have had nothing but positive experiences with Greg's. When I bought my last car, I made sure that it was Japanese just so I could keep taking it to them. Their customer service is unparalleled. They always tell me what the best course of action is, even when it means taking my car somewhere else for cheaper. When I had a problem that the dealership couldn't identify, Greg's told me what was going on, told me it was under warranty, and did the research to give me the information I needed to make sure the dealership fixed it for free. I'll never take my car anywhere else.

Terrible experience getting an oil change here. Right off the bat the guy at the front desk is cutting me off when I say I would like a brake light changed. “Yeah yeah we always do a full vehicle inspection.” Took two hours, even though I had an appointment. I come back, the brake light bulb is not changed, and they are closing. Gave them my phone number to call when ready. Of course they call my boyfriend’s number instead. Cherry on top is when they lost my keys and I had to use my Tile to find it. Never coming back.