Valvoline Instant Oil Change

These guys are the greatest. The vavoline in Austin screwed up my oil change so I brought it here. The manager lady helped me out, and once I turned on the car it sounded better than before (compared to the Austin screwup oil change). Definitely recommend this location, especially over the Austin location.

This was my first time visiting Vavoline. I usually go to the dealership to service my Landrover Discovery Sport but the dealer had no open appt for the next month and I had to leave for a road trip the next day. The service was quick considering I’d have to wait 2 hours just to be seen normally at the dealer plus time for service. My wait wasn’t long even considering it was 100 degrees outside. Once in for service it took about 15min just like they said and I was on my way. I liked being able to wait in my car and see the whole process as it happened. The staff was extremely nice and well coordinated to make sure every customer was greeted, checked in, and serviced. I can’t remember the young lady’s name who helped me but I really appreciate her and will definitely be back. Service: Oil change

To arrive with two cars in the bays and not being directed to another bay which would be done earlier. I sat waiting in bay 1. Shortly after another vehicle approaches and is bay 2. I sat ans seen how 20 mins later bay 2 was done first. Fast forward another 30 mins bay 2 is finishing before bay 1 now. At this time another car was BEHIND me getting serviced to what appeared to be filters installed in an EV. Im still sitting and still yet greeted with 2 open bays. Bay 1 finally finished and no mention of of any apologies for the wait or being skipped. All to be told they do not carry/have the oil for my car and to attempt another store in Mckinney with no confirmation if carry as well or try back in another week. Used to be my to go spot for my cars and had new cars to begin servicing here but the lack of professionalism and sense of any urgency doesnt deserve a redo after many years of visiting.