Valvoline Instant Oil Change

Don’t get an inspection here. Came at 4pm a week ago and the girl told me she’s done for the day and turned me away. Called today to confirm the times for inspection. The lady quoted 430pm. Came at 4 and they were closed for inspections. Getting an inspection should be convenient. I won’t be coming back here for an inspection and I might be reconsidering getting my oil change here as well. Even though the oil changing team has been good.

Went here for an oil change today and the guys working told me I still had another couple thousand miles til I needed one. I was going off the sticker in my car from a different place, but they were able to see the service from my Vin and told me it was too soon. They could have easily changed my oil and made $80, but instead chose integrity - as a woman I really appreciate not just being taken advantage of in these type of situations. I will absolutely be coming back here. Thank you Terrell and the crew for being good people.

To arrive with two cars in the bays and not being directed to another bay which would be done earlier. I sat waiting in bay 1. Shortly after another vehicle approaches and is bay 2. I sat ans seen how 20 mins later bay 2 was done first. Fast forward another 30 mins bay 2 is finishing before bay 1 now. At this time another car was BEHIND me getting serviced to what appeared to be filters installed in an EV. Im still sitting and still yet greeted with 2 open bays. Bay 1 finally finished and no mention of of any apologies for the wait or being skipped. All to be told they do not carry/have the oil for my car and to attempt another store in Mckinney with no confirmation if carry as well or try back in another week. Used to be my to go spot for my cars and had new cars to begin servicing here but the lack of professionalism and sense of any urgency doesnt deserve a redo after many years of visiting.