Firestone Complete Auto Care

I came here because my AC was having issues. I spoke to Brooks and he worked with me and took good care of me. He was nice and friendly too, which was a really nice plus. Now my AC is fixed and I'm good to go. Appreciate it Brooks! Service: Air conditioning

After multiple other mechanic fails this year I came back to the location so that I may have peace of mind that my vehicle is safe to drive. Renee helped me book and reschedule an appointment. Listen to everything I had to say and logged it all. When I showed it for my appointment Brooks was very easy going and easy to speak to. He addressed all of my needs and we had a plan of action. I was helped in a very timely manner and it was very professional. His entire demeanor through the process help me to know that I was finally safe again on the road. Thanks to all the folks at this location for giving me peace of mind.

I’ve come to this location a couple times and each time I come I am quickly reminded why I shouldn’t bother to return. From customer service being subpar to length of time it takes to service even with an appointment and advised a time of completion. Today I showed up for an oil change which I had an appointment for. I check-in and the rep states they don’t have an appointment in the system for me and it’ll be a 2 hour wait time. No simple apology for the mishap or anything. Frustrated as I had other commitments planned around this, I had no other option but to wait around. Once completed I had quite the sticker shock as I paid $105. My car isn’t anything fancy, ‘17 Nissan Maxima, I made the comment “this is just for an oil change…I’ve never paid this much here” and all the rep could say was “…and that’s with a $15 coupon” frustrated even more about the situation and other places to be I paid and left. I’m curious as to why it’s so expensive and wondering if they did full-synthetic or