Discount Tire

Sorry but customer service at this location is terrible. They overbook appointments such that walk-ins suffering unexpected tire issues that cannot be scheduled, frequently wait 20+ minutes to even speak to a clerk. Those who do have appointments get in quicker but stand around 10 to 15 minutes before they get any attention because the appointments are so overbooked. Before Discount Tire began booking appointments a walk in on a busy day might wait an hour and a half to be serviced. No it's upwards of 2 hours on a busy day. The scheduled appointments take an hour and 15 to an hour and a half. On average everyone is waiting longer than prior to the appointment process. I'm sure the staff appointment process has a book-cooking effect so this doesn't show up in their numbers but as someone who does typically book I can confirm it has had an overall negative effect. I've been a customer for well over 20 years and never received such poor service. As I stand here waiting in line,

2 of my tires had low tire pressure today and I knew exactly where I needed to go but wasn’t sure if I would make it to Discount Tire before closing. they kindly squeezed me in to air up my tires as they were about close. Brandon was very professional and personable! All the locations I’ve been to have been excellent and the service is top notch every time!

They have hard time not stripping wheel lugs . Then don't want to cover cost of repair. I will not use this location again. They don't appreciate my return business at this location. Fleet Services handle their claims. Good luck with that. Whoever is assigned your claim ,never will answer call or return them. I will be calling Discounts corporate offices .