Service King Collision Little Elm

I brought my vehicle in about 4 weeks ago to repair the damage from being rear ended. My vehicle was finished this week and the damage has been taken care of. Arnold and Ashley communicated with me throughout the repair which was helpful, but my vehicle is missing the front license plate. I don’t understand how that could happen since damage to my vehicle was only on the rear end. The service shop failed to address what happened or follow up with me and communication on the service shop’s end started being unclear. I had to make multiple phone calls to figure out what happened. I still don't have an answer as to how they lost it. I was told I’d get a call today and at least get status on whether they found it or not, but no one followed up.

Got into a collision May 2022 my Insurance recommend service king, had an appointment a couple weeks later to drop of the vehicle and leave with a rental, this took 15min. The vehicle is not ready yet, but every week so far they send an updated. can’t wait to get my jeep back I’m 100% sure is going to look perfect! Excellent customer service

Called up there for information about my crashed car. I was anxious and worried about what to do next, but the lady at the front desk (I think it was Ashley?) was extremely helpful! In this kind of industry, if you have doubts about where to take your car, I highly recommend you at least call up there and consider this shop for repairs!