Firestone Complete Auto Care

Got a lifetime alignment plan from them. First 2 alignment were great. They did it to the specs I asked for. Called today to see if I can do get me in for the same alignment. First person told me yes, I get there and speek with another gentleman. Pulled up my account and told me they couldn't do it due to safety reasons. Well if you didn't care for my safety the first two times, what's changed now. I knew i was going to get pushed away by the look he had in his eyes ????. Guess that's why he's in the front and not working on cars. And even then he was rude about it. Need to get that attitude and eyes checked because this is not what a paying customer should feel.

Made an appointment and took my vehicle in because my driver side window went down and would not come back up. They had it diagnosed within 20 min of being there and within two hours it was fixed. Every one was kind, professional and the shop was clean. I will definitely be going back for anymore automotive issues that I have in the future and would recommend this location specifically to anyone I know that needs repairs. Service: Electrical

Like others have said, not sure why this Firestone takes so long to complete simple tasks. I drive a fleet vehicle so i thought maybe they were blowing me off personally, but like the reviews say, this happens to plenty of other people. It should not require an overnight stay for an oil change. This shop is super close to my home and I’d really like it to be better but something needs to change here. The front office staff are also not super pleasant. They aren’t rude or anything, just not super helpful. I will often go to the location on South cooper instead. They work circles around this location.