Sewell BMW Collision Center of Grapevine

Worst experience. The guy name ‘Ordre’ was my advisor and he said my car should be ready by June 21st. I tried to contact him in the morning of 21st, he never texted me or called me back, I went to the collision center, and he looked at me like, ‘why are you here’. He told me to wait untile he texts me. I waited and on the last day of my rental car, I tried to contact him all day, he never answered. Later, I found out he went to vacation, and he did not update my claim adjustor so I had to return the rental car. Another guy, Derek eventually helped me to pick up the car. Very irresponsible.

Dylan was my service assistant on a recent repair on my 2021 X4. He kept me up to date on scheduling the repair. While the repair was being done he kept me informed as to the status of work and that further damage was found that would require a part that had to come from Germany. I was able to take my car while the part from Germany was ordered and arrived. During this time he kept track on the arrival of the part and scheduled to complete the repair work. The final repair was completed in a timely manner and Dylan continued to be extremely helpful.

I went there today to pick up a car for an auction. I waited over an hour and in my policy of my own business. I'll charge you $50 an hour after the first hour. I spoke with manager Stacy about to fee. He talked to me as if I was a child looked at me like I was s*** and told me he wasn't paying me nothing he didn't care. Being the manager of this place I would have to expect for him could just tell me no or pick up the phone and talk with someone that could help me. I don't get paid to sit around I lost money waiting on these people to move a car so I can pick up the one did I come for and paid them over thirteen hundred and some dollars to pick up. They charge the insurance company over $600 for storage but when it came to my small business mr. Stacy treating me like s***. God bless him America and everything get it. This place needs an upgrade.