Grapevine Lincoln Service

I recently bought a Lincoln (after having an GMC for years) and this service center has made sure it will be my last. I’ve called to get my car scheduled for a technology problem it’s having multiple times just to hear every time “someone will have to get back to me to schedule it.” I’ve yet to be able to talk to someone in the actual service department only the operator and no call backs even though they have promised me its label “high priority “. I’m ready to trade my new car in! Pleasant operators that answer the phone just a horrible run service center. If you are on the fence about going the Lincoln route don’t do in the DFW area because you will never be able to get your car fixed from a certified dealer locally!

DON'T USE THIS SERVICE DEPARTMENT! THEY ARE NON-RESPONSIVE! I scheduled an appointment months in advance to have a recall performed. Attempted numerous times to confirm the service and loaner car they were to provide by phone, left messages and asked for call backs and never once got a response. I will never use them or recommend them.

You are unable to schedule a service appointment for almost a month out. I think that is ridiculous for just an oil change. In addition, when having a more urgent problem with my vehicle, I tried to talk to someone in the service department, but you are unable to get a hold of anyone. They promise a call back, but I never received a call back as promised. I therefore have taken my service elsewhere.