Grapevine Ford Service

Called to set up an appointment with service. Was given a date and time for the appointment and told it would take a few hours. Fast forward a few days and I show up to my appointment at the scheduled time only to find out that my appointment wasn't scheduled and that they would like to keep my truck for 2-3 weeks in order to do a 2 hour job. Waste of time

Came in for first oil change appointment made on website. Service advisor did not have it on record. Recommended oil change package for $160. Asked about a couple of warranty items and was told that would be a separate service area and appointment. Received the invoice at check out to see that there is a safety recall but it was not completed. We may as well have gone to a national oil change facility as this was a waste of time since we expected Ford full service at a Ford Service location. ***edit additional information*** My husband noticed than when he picked up his truck 2 weeks ago, there was an oil change sticker placed on the corner of the windshield that had miles of 8000 noted on it. His current odometer was about 7300. He took the sticker down because it didn’t make sense. A week later, the change oil light message showed up on the dash. Mh husband called and spoke with the service manager. The service manager listened to my husband’s concern that it appeared that the oil ne

Had an electrical issue with ‘22 F150. Called service department left message and no call back. Towed in using roadside assistance next day. Received call explained the issue. 2 days later received a text thanking me for servicing my vehicle. Had to call to see if this means my vehicle is ready. Very polite person said yes it is. I asked what was wrong with it and they didn’t know but said they can transfer me to the service advisor. No answer left message. 3 days later still no call back. Vehicle not fixed but at least it is running. First time using the dealership and with the service I received or lack there of, I guess I will drive further to get someone who cares enough to call you back. If you’re looking for zero human interaction but very efficient automated text messages, this is the place for you. Service: Electrical