BMW of Westchester Service

I can't say enough about the wonderful service I received for an issue with my bluetooth connecting to my car. I walked in unannounced, expecting to make an appointment and the two ladies at the desk were most welcoming and extremely helpful. They immediately called a genius to help me. A few minutes later, in walked Moses to the rescue. Moses walked me to my car, reassured me that he would be able to fix the issue and indeed, less than five minutes later, from what took me hours with no resolve, Moses solved the problem. Not only was he professional and knowledgeable, but gracious as well. Thank you, Moses, for your help, it's much appreciated!

i take my car here for service and its not the best customer service but they have loaners IN THE PAST so ive continued to take my car here because of that. now i have almost a flat tire and they have no loaners to get my car serviced there. i explained i cannot be without a car because i have to work and take my child from and to daycare and i asked if they could at least try to find a loaner and i never heard back from MARK. I called again today and suddenly MARK IS out on vacation until next week. THERE IS ALWAYS AN ISSUE WITH MY EXPERIENCE HERE. DO NOT RECOMMEND AT ALL UNLESS YOU ABSOLUTELY HAVE TO TAKE YOUR CAR HERE FOR SERVICE. THEY DONT CARE ABOUT RETAINING CUSTOMERS.

Today I went to BMW of Westchester and let me be the first to tell whoever is reading this. They are amazing people and they work with their customers. I was helped by Joseph Puleio. He is such a humble and nice person. He will always be my service representative. They did a good job by repairing my car and it is working so smoothly. I appreciate their service. I give them 5 stars across the board