Firestone Complete Auto Care

I’ve been coming here since I move to NC 3 years ago and I never had any major issues with this shop. Anytime something went wrong on their end they fixed it. Today, however, I came in for a state inspection and I needed windshield wipers and light bulbs above my license plate to pass. No issue. I said I would go take care of it and be back since these are things I can fix myself. When I went to change the bulbs two of the screws refused to come off so I came back to the shop hoping they could remove them for me so I could replace the bulbs myself. They wanted to charge me $45!!!! Yes, $45 to remove 2 small screws! $45 for something that would’ve taken them 2 seconds to do. Forget customer loyalty. It’s all about the $$$. Needless to say I won’t be back. *In the photo I had to break it to get it out. ????????‍♀️ *In response to the reply: To be clear, I was not getting the bulb service. I was changing the bulbs myself and asked if they could move 2 troublesome screws. That’s it!

The staff were helpful, professional and responsive to customer needs and they answered questions promptly. I bought them Krispy Kreme and I should have ordered pizza as they were really good

I scheduled an alignment for 8am online. They said if 8am was not available someone would contact me to set a new time , no one contacted me but instead gave me a 10am appointment. I got to the 1001Wesleyan blvd store before 10am and let them know I was here .They had a car on the alignment rack but took my keys never saying anything about them running behind or wait time. The rack was clear from 10:10 until 10:51 before I got up and ask if they are behind schedule or is the machine not working at which time she ask the technician what he was getting ready to bring in and he replied that he was bringing in a Bentley Continental. I asked her why didn't they let me know this when I checked in, but she didn't have a logical answer. I asked her for my keys. They will not be getting any business from me,...Wesleyan blvd store is the worst firestone I have ever visited everytime I come here there is a issue.