Toyota Service

It’s been 8 or 9 months since I purchased my 2020 Highlander Limited from RMT. At the time of purchase I had an excellent experience no pushy sales pitches, cordial and knowledgeable sales force and everything was by their word. Since then I’ve been privy to the best Service department that I’ve dealt with in my 50 years of car buying provided by Rocky Mount Toyota. Anna and now Bridget are exceptional in their customer relations skills which reinforce my belief in a quality deal followed by quality service making a great and lasting relationship. Again thanks Bridget and RMT for what you do. In a time of covid and horrible politics you are one of the good stories I can share. Service: General repairs & maintenance

The experience was excellent. My car was serviced at the appointed time, the waiting room was spotless, bottles of water were available, tv was tuned to a pleasant, non-political channel. Management has obviously put a lot of thought and effort into their customer's comfort while waiting for their car to be serviced. Service: General repairs & maintenance

3.26.2021: From the moment I drove up, Tony & Ken greeted me with kindness. Tony listened carefully as I explained the problems & clearly explained my options. In addressing repair priorities, he kept in mind I had taken off work to be there, making the best use of time. Tony & his staff identified the most crucial issue & addressed this immediately replacing an essential part. Tony & his fellow staff also solved another issue by adjusting a switch first before reordering a part that would not arrive until the following week, resolving the issue. This is the second time I have used Rocky Mt. Toyota. Their expertise & ethics are much appreciated each time. I am truly grateful to depend on Tony, Ken and all the wonderful staff working behind the scenes to keep my Toyota up to speed and my travels safe. Many thanks! Services: Electrical, Battery