Honda Service - Hall Honda Huntersville

I was annoyed having to sit there for 3 hours for maintenance, but thankfully they were able to get me a loaner so that I could handle the rest of my appointments for the evening. They were very friendly and had great customer service. I'll definitely go back for any additional service needs. I'll just make sore to drop my car off next time!

Since the management change, noticeable changes came into place. Priority for life members are grandfathered in but traces of its benefits are no longer visible in their services options when you schedule a service online which can be a bit confusing since they still honor it when you come in. Car wash and NC state Inspection is also removed as a service option online, which defeats the purpose of being able to use online scheduling. They still offer them but you have to ask for it. Nonetheless, their staff are friendly and knowledgeable, and since this is where I bought my car and closer to where I live, the little nuances is tolerable.

I'm a 72 yr old Great Gramma and I was treated badly. I sat for hours, filled out the same papers multiple times. Told one thing and they would do the opposite. They had my car after I bought it 10 days at a time and fixed nothing. I asked for service paperwork, told many times I'll email it to you...to this day I don't have it. There was a problem with the convertible top. They said they replaced a part and it didn't fix the problem...my mechanic looked at it and said there was no new parts. They said they spent $500 on new parts but could not supply me with paperwork. They did lower the price the $500...I believe that money was what they didn't spend on the car to fix the problem. I bought the car over a mo th ago and just got it back last night. I could go on but I have repairs to go do on my car. Thx