Land Rover Cary Service Department

Great service! Mike is very attentive and will make your experience pleasant.

I can honestly say I am Not too happy with the Service department here. I needed new tires so i called and the tire department guy quoted me $2,345.00 for 4 Pirellis and the day before i was to go get them on i received a( very unprofessional) random text saying “i see you are coming in for tires tomorrow you do realize they are $2,800 less 100 rebate” i was so upset at the huge discrepancy and my answer was sorry about the difference i can’t control the taxes (in a text)! So i canceled the tires and i am purchasing them elsewhere. Then i go to get my new tires on yesterday and the lug nut lock is no where to be found in my car, so i go back home and call the SERVICE department and explain to the girl who answered the phone, that i think by accident when i brought my car there the first year i had it and they plugged my tire due to a nail, i think they forgot to put it back. She then stated That wouldn’t happen as they ONLY use the Master lock set for this and said could you hold? She

Sharon is extremely unfriendly. She 'Ma'am's too much and has zero warmth. Upon telephone greeting I asked her how she was and there was a pregnant pause and she did not reciprocate, before curtly asking 'how may I help you'. Wow. Talk about perfunctory and cold. Educate your staff to have empathy, engagement and warmth. We, your customers are not a transaction we are your buyers. Your vehicles are not Lada's! With job security what it is post covid, I'm surprised she gets away with it. I was left with the experience that I had interacted with a bot rather than a human. Get a grip Sharon and management. You are supposed to be a luxe experience with superior service in every aspect. The fact that you are after sales does not excuse this kind of behavior. Shape up. Service: Auto maintenance