Autopark Honda Service Department

I do not know what happened to the service department. This is my 3 rd vehicle from this dealership and we have had such terrible experience with their service department. We went for service appointment and they ordered the wrong tire . We had to drive back again the next day for appointment and the service department did not have us in the system for that day. The service guy got us in because my husband was very upset . I called today because I have a red light flashing and called because we just had them do a complete check up on our car for a trip. I left a voicemail with three different people to ask about it and even asked for Todd Stephens who is Service Manager not in today did not even ask if I wanted to leave a voicemail. I have to drive there again from Lillington tomorrow to talk to someone since no one answers the phone and do not return calls. It’s sad that a business we really loved the dealership professionalism has treated us so badly and has gone downhill so badly.

The drivers side seatbelt on a new Honda CRV i purchased from Leith Honda is broken. Not only could i not get an appointment without having to try several Honda dealers in the area... Absolutely no one saw this as a major safety issue. Only after i spoke with a manger did they fit me in, only to tell me after 90 minutes of waiting that "it's broken" and "they will have to order the parts." (It's a 2023 model i bought months ago) Finally, the parts come on and guess who the service department calls? My wife's EMPLOYER, informing them they will only keep "the parts" in stock for 20 days, and they'd better make an appointment. Where did they pull that phone number from? Can you be anymore disconnected from your customer base? Could they show any less concern for my safety? They don't seem to have a grip on reality. All i want is a working seat belt. Who knew it was near impossible to fix?

I've been to many car services in my time, but this one truly stands out in terms of customer satisfaction and professionalism. I've entrusted my car to them on three separate occasions, and each experience has been nothing short of stellar. From the outset, the communication has been exceptional. Every time I've brought my car in, the team has ensured that I'm kept in the loop with timely and clear updates. They've always been transparent about any repairs that were needed and have consistently advised me on necessary updates and maintenance to keep my car in top shape. Beyond the exceptional car care, what makes this place special are the additional amenities they offer. It's refreshing to see a car service that genuinely cares about its customers' comfort. Whether you're waiting for a quick oil change or a longer repair job, the inclusion of a coffee station is a thoughtful touch that goes a long way. Not to mention, they offer some additional services which are always a pleasant su