F & F Automotive

My dad has been going here for years and always felt they were trustworthy. This last visit we felt like they were trying to get as much work out of us as possible. First, I made an appointment for a state inspection only. Dropped the keys off, marked it on the card state inspection and then the next day he calls confused on what we wanted done but went ahead and changed the oil. My husband knows how to change the oil so we would never have asked for that. He said we had about $800 worth of work we needed that was pretty pressing, but could get us in next day. We were about to leave for the holidays so went ahead and got it done. When we went to get our license plate they said we didn’t need an inspection because we were registering an out of state vehicle and the first year the inspection is waived (being from NC originally we didn’t know that), and that the inspection place should have told us that. Super disappointing and now questioning whether we even needed all the work we had do

The person at the front desk is rude, snippy and condescending. I have had my car serviced here several times (The mechanics are great) and each time I tell myself I am not going back again. This is purely because of the front desk guy. I have nothing but good exchanges with the mechanics. I hope each time I go he (front desk guy) will be civil (or not there) but neither is true. He's better if the conversation is short and you follow his suggestion to the letter, but if you question anything he gets very snippy, very fast. I called today to make an appt to have my suspension looked at. He said bring the car in the night before or first thing in the morning before 8. I told him I can't do either but I could bring it around 10am, and asked if that would be ok. He said "How do you expect us to fix your car if you can't bring it here?!". Not the kindest of responses and even less so with the exasperation in his voice when he said it. I have reached my limit with this prima donna. Lucki

I have been a "semi" customer for years. I say semi as I prefer to do my own work when possible, and they always fix MY screwups. They have great pricing and quality work always. They are my only recommendation to anyone who needs work done.