Porsche Bethesda - Service & Repair Facility

I recently purchased a preowned Porsche and needed it to be inspected. Philip, my service advisor went over and beyond to make my first experience a memorable one. He was very kind and informative. I chose to wait for the car and the inspection was done in an efficient time. I will definitely recommend Phillip and Porsche Bethesda for all your Porsche needs.

While changing the engine oil, large amounts of oil was spilled on the engine. As I watched that form the waiting room, it seems it was an unexpected and accidental event. Following that incident, burned oil smell was coming into the cabin when the engine is running. Alex from service reached out to me and offered to do steam clean the engine and scheduled it as well including pickup and drop off. It was nice of them and stand behind their service.

I had an emergency a week ago with a broken headlight and called into the service department one morning and asked if they could see me. They said OK to bring the car in and right away as soon as I got there Phil helped me with extreme urgency and provided transportation to and from work for me while they worked on my car. He was able to get a new headlight in for me and did it with the upmost positive attitude and great customer service. I can’t remember the other advisor or porters name who drove me to work, but he was also extremely courteous and made me feel better about the whole emergency scenario. This was the best service experience that I have had this far at any Porsche dealership or any dealership- Phil thank you!!!! And please thank the other driver who helped me!! They even did my 2 recalls while the car was there Service: Vehicle Inspection