Land Rover Bethesda Service Center

Warning! This is NOT a customer service oriented dealership! I've had numerous service issues on my Land Rover, including having the brakes replaced twice, only to be told yesterday by the Service Manager, that my "luxury" vehicle, with only 70,000 miles would need a new suspension, along with my THIRD set of brakes, to the tune of $21,000!! In questioning as to why this isn't covered under the lemon law, I was rudely and dismissively informed that the brakes were only replaced once, and of course, the service technician that told me he had replaced them twice, is conveniently no longer with the company. The dishonesty, the poor business practices, the rudeness, and the complete and utter lack of care or customer service make this truly a place to avoid at all costs.

The service center told me they couldn't do an oil change on my Range Rover because I didn't have an appointment. Once I showed my appointment confirmation they had me wait for an advisor for 20 minutes. I was then told by the reception desk that the advisor is busy but if I still want my scheduled oil change it'll be a 5hr wait. At this point I had enough and said cancel my appointment I'll go somewhere else. I will not be returning to this terrible and unorganized service center again. I definitely recommend anyone going here to find another service center for their Land Rover needs.

Read the review written by David Deal. He is absolutely spot on about the service manager, Steve. I have conversed with him a few times over the phone and via email. His business practices and everything else about him is questionable. My mother's vehicle was serviced there a few months ago. He was not consistent with cost, etc., which raised a red flag. Perhaps he has too high of an opinion about himself and thinks he can do whatever, who knows. But what I do know is when he received twenty something thousands of dollars from my mother’s warranty company in addition to hundreds that she had to pay out of pocket towards getting her engine replaced in her 2014 Range Rover, he quickly showed himself for who he really is. When I drove my mother to pick her vehicle up after service was completed, she was only a few steps from his office once inside the shop. She had questions. He could hear her and she could hear him as he used an employee to go back-and-forth to relay messages.