Ourisman Volkswagen and Volvo Bodyshop

They sure smile and sweet talk while they rob you blind. I ended up paying close to $300 (before taxes!) for a basic oil change (only oil filter, oil and labor) on my Volvo. It seemed steep and asked around - well, it was what I suspected - they charged me according to a pricelist reserved for “special” customers… Then when I asked them to order a part that needed to be changed within the car’s basic guarantee that had to be dealt with directly with Volvo USA I haven’t heard from them anymore, even though I was promised that “tomorrow my colleague will contact you”. Plus, when they tell you your car will be ready before X hour, add another 2-3 hours without any explanation or apology. If you can, go elsewhere, do it.

Working with Ourisman Body Shop has been the most unprofessional experience of my life. The repairs were estimated to be done in 1 month, they continued telling me supply chain issues were slowing down the process; after two months I called to check on progress and they had lost my car and had no record of it; they then found it after another week at another lot and said they were "expediting" the repairs; they gave a 3 week turnaround on said repairs, and I am supposed to pick up the car today. After receiving no communication from them whatsoever throughout this 3 week period (or any time over the last 3 months without me calling them), I called this morning to confirm the pick up time and instead it is not finished and apparently still even waiting on parts. I can't speak to the quality of the work because I still don't have my car after 3 months, but I would caution anyone from ever using this company again. UPDATE: I was told that the car would be finished in 3 days after I was su

I made an appointment to have a rear end hit fixed with them. But from the moment I walked in their demeanor was unprofessional, rude and very uncomfortable. Now that I’m reading the reviews it all makes sense. I ended up cutting my losses short, asked for my paperwork and walked out.