Sullivan Tire & Auto Service

They don't prefer to work on Teslas. If you have one, go somewhere else. Made a tire change appointment, 2 weeks later when I show up they say they don't work on Teslas. Could have told me that when I called them 2 weeks ago. Went to townfair tire instead. They clearly don't want to work on Teslas so even if they change their minds, I wouldn't trust them with it. Edit: After talking with a regional manager, it seems like they are still figuring what the breakdown was. I don't think the appointment system and the stores are on the same page. The tech needs to check the appointment details ahead of time to ensure they can actually do the job and do what they claim to be able to do, or if not tell the customer before the day of. Either way townfair didn't give me any problems. Putting 4 tires on a rim shouldn't have been this hard.

Dropped our car off the night before our drop off appointment. The Raynham team (Pierre) looked at the car in a timely manner and called with the news we needed 4 new tires since one had a puncture. Patty and Kristen helped us from the call center get the best tire deal including the protection plan and alignment on the tires. Paid for the tires over the phone since we could not make it in before they closed. The vehicle now drives like it is brand new. Great teamwork by all! Thank you!

After reading my last online review about my tire air problem Bill called me. He asked me to come in and he would review my issues. I brought the car in. They thoroughly inspected all 4 tires, even removing the tire in question to double check the patch they put on was not leaking. They put air in where needed as we all know, weather can affect air pressure in tires. All was done at no charge while I waited. THIS IS WHAT GREAT CUSTOMER SERVICE IS ALL ABOUT!! They set the standard high at Sullivan Tire! I highly recommend them as they won't steer you wrong! Had a problem with the two rear tires not holding air. One had a screw in it, the other was leaking around the rim bead and tire stem. They patched screw hole, put a new bead and tire stem on the other. All done in under 2 hours for a very reasonable price!