Firestone Complete Auto Care

I brought my car here on Sept. 1 because I was having issues with my car stalling out. Firestone had my car for 1 week and then finally called me to pick it up. Within 4 hours my car wouldn't start again. I brought it back and they said they'd look into it, but TWO weeks went by before I heard from anyone. I had to call again to find out what was going on because at that point I didn't have my car for 3 weeks and no one would help me at this location. In fact, one of the service managers, Matt, was so incredibly disrespectful. When I told him we are on week 3 with no answers he told me "that's how life works, we aren't catering to you" The only good thing that came from this was I was refunded for only half the money I spent for them to screw me I didn't even get an apology from the manager despite him being the one who refunded me.

I know Firestone can have mixed reviews, they are all individually different. But out of all of the ones I’ve been to in MA/RI, the Raynham location has been hands down the best. They are very informative about the needs of your vehicle and the customer service is second to none. There is a particular service manager there, Steve. The man needs a raise/promotion with the above and beyond he goes for customers. I recommend this location to everyone when asked about a reliable, consistent, and cost efficient shop for the services they offer. Keep up the good work people!

Great staff. Helpful and friendly. The appointment took a little longer than anticipated, but they did not have my tires in store so it was understandable.