Pep Boys

After making an appointment for the Dedhm location the day before, I was told that my wait would be close to 2 1/2 hours before my car would be in for service. I subsequently left, got home and made an appointment for the Raynham location the next morning. I was the second car in and the wait was not long. Service was completed within an hour. Raynham has now won my business!!!

They guys at Pep Boys were spot on. I had no issues with anything at all. They fixed my wheel bearings on my 2008 Infinity by 11:30 after dropping it off at 8:00am. The prices were reasonable and the staff was very friendly and knowledgable. I will be going back to this store for most of my auto needs.

I dropped off my car to get tires put on. The wait was 3 hours. I came back 3 and half hours later and was told that they accidentally ordered the wrong size tires and couldn't put them on my car. They never bothered to call and tell me this was happening so I wasted my time taking a half day out of work to get tired when they could have just told me when I dropped off or told me a half hour later when they realized their mistake. Nope they never informed me. I asked if I could take my car home and figure out a new day. Nope they already had the tires removed from the car and couldn't put the old tires back on. So now I had to miss a second day of work cause I had no car to go to work with and the correct tires wouldn't arrive until 1 o'clock the next day. My time was not valued in this process as they never bothered to contact me during this. The only reason this isn't a 1 star is because I had a great price on the tires, although missing a days erased what ever savings I got on the t