Little Apple Cars Toyota Honda

My service was excellent. James (service manager) and Josh (service advisor) were very informative and professional. Especially for a guy in his very 1st Toyota. Well done, Team!

I'm very disappointed with the service I received. I bought a Toyota 2023 Highlander from Little Apple Toyota not too long ago and was informed by a mechanic that they diluted the windshield washer fluid so much it is now completely frozen. He has had multiple people come in with the exact same problem from this dealership. You would think buying a new car would merit quality washer fluid. I drove to the dealership for some assistance and was met with horrendous customer service from the mechanics there. He said it was my fault for not having a garage and refused to do anything to help. I asked if there was anything I could at least do at home because I couldn't see while driving and he told me there was nothing I could do. No accountability and no desire to resolve the problem. I am very frustrated and appalled at the carelessness shown.

I don’t know what’s up with this place. I don’t if it’s because I’m young or a female or even both. I had the worst experience ever! I feel like some of these people are lying on the reviews. Had to get my car towed there was told they would squeeze it in which I didn’t mind at first but when I give you codes saying it’s something but then you try to figure it out still and make me wait 4 days just to hear it’s the exact thing I told you was is annoying. Then you make me wait another 4 days! I understood MLK parts stores were closed but I work, you cost me money everyday my car is in the shop. Then to give me three different PRICES ON WHAT I HAVE TO PAY IS RIDICULOUS! It’s hilariously upsetting! Then to be treated as if I’m nothing when I’m paying for my car is rude. My car may have gotten a small fix but I had to get my tires checked after I left because my car WAS STILL KICKING and the wheel is stiff even after driving it around to loosen it. I’m taking my all the way to Texas just t