Firestone Complete Auto Care

Staff was rude, talked down to my wife, and attempted to up-charge her. A “free break inspection” turned into $20 fee and they tried to double the “tax” on our bill. My wife felt like they tried to take advantage of her because she is a woman. Had she not known better they would’ve charged us an extra $100. We will not be firestone customers in the future.

Definitely wouldn't recommend this store. I have an Air conditioning problem with my car, they quoted 308$ to fix that. I dropped my car at their store and received a call at the end of the day telling that my "AC" is fixed . I went over to pick up my car and they wanted to double check the car before handing it over, they came back and said that the "AC" which they fixed ,suddenly stopped working . I was frustrated and wanted my car back. Guess what?? They charged me the same price that is 308$ , i questioned them that why do i need to pay for something that is not fixed. The guy who was at the front desk was very very rude and asked me to pay the same price, he said that they tried to fix it, if it still doesn't work ,then its not their problem. So what i was paying for??? they didn't let me have my keys till i pay. I got my car back in the same old condition. I understand that they need to charge for the labour but why am i paying the same amount that is quoted, if the damage is

I went there with my friend to take lug nut and place new on all tires. Morning we went and inquire everything is fine given approx cost $100 When we towed car and they inspect it comes $260+ reason they don’t have original parts and new part cost 160 plus We finally ended paying for service and replaced lug nut but when we collect car (got a call at 4.45) only 2 people in there and they in hurry to go home. Their response was not friendly. We checked and find they did not checked car tires inflated or not !!! When we go asked they say we don’t do that. It seems they don’t care weather car can drive from there or not. Definitely they know their work but quality, proactiveness and kindness/ empathy is totally missing. I would not prefer or kept as last preference.