Jim Ellis Mazda Marietta Service

My interactions with the service team was an absolute pleasure from the moment I pulled into the garage. I was meant with warm smiles and detailed information about their social distancing practices. Throughout the process I was kept up-to-date on pricing and timing. I loved that there were no surprises when my car was ready for pickup! I can't remember my service reps name but he was knowledgeable, professional and friendly. I enjoyed working with him the entire time and will make sure to request him if I have to return. Service: Tires

The service advisor leaves a lot on the table... not happy. My car was ready, and yet I had to wait over 20 min longer. I went up to the counter after I saw my car was ready and was told he would be with me soon. I was sitting in the waiting area and recieved a phone call that I would be sent a link for payment... what, no personal service? The worst part... I waited another 12 minutes only to still not get the link. I finally got to the counter and they didn't have my paperwork ready... no apology, nothing.... no one talked to me about my car.. no one thanked me for coming in... Unbelievable. I walked out to my car and the complimentary car wash... a... not.. more like they sprayed my car with water... it was still very dirty. This was absolutely the worst service I have had.

They were organized and friendly. The waiting area was comfortable and clean. They just need to put in charging ports for devices to go with the long wait. I love the video they send that shows what the mechanic worked on and what they recommend. That was so cool to me.