Chevrolet Service and Parts Center

Have had to take my cars here out of proximity to the house, but other than Vlad, the experience has been sub par routinely. They’ll keep your car for 10+ days, with little communication and if you don’t get the recommended repair, they’ll hit you with a $200 charge for a report that they can’t even produce/supply to the customer. I appreciate the concern about people wasting their time but for a regular customer who has 2 cars in service there routinely, it seems like an override is in order, especially when parts don’t arrive in time to get all the repairs done in 1 visit. Services: General repairs & maintenance, Transmission repair

I took my car in after seeing the Stabilitrak service light come on. I was told the battery needed to be replaced which was fine. What I did not expect was when I went to pay that there was a hidden “shop” fee that they couldn’t really explain. He did not mention that $35 when he told me what the price would be which is poor form. I don’t appreciate hidden fees so I won’t be back.

TLDR: this location can take good care of you but it depends on which associate you get to work with. To be safe, do your homework or take a car person with you. This was my second time having my 2002 Tahoe serviced at this location. The service was slightly lower quality than my previous experience. I was assigned a different associate this time who didn’t seem as knowledgeable or intentional as my last associate. This time, She tried to sell me the service package I’d bought at my last appointment, so it was apparent she didn’t read my file before my appointment. I also made it clear I needed new wiper blades and more wiper fluid for both the front and rear wipers, but I didn’t get more fluid for the rear wipers. I’m a single woman so I know I’m an easy target at an auto repair shop. My last associate did a great job of talking me through my situation and my options (I had ABS trouble) and I felt like I was able to make an informed decision thanks to his ability to take my questions