Firestone Complete Auto Care

If I could give no stars I would. Took my truck here for an alignment... yet the techs were not confident enough to do my alignment after he waited over an hr for them to do the service? When i made the appointment i told him why i needed one he said ya well take care of you!! If they are not confident enough to do an alignment why even offer alignments or agree to do the alignment after suspension mods? Apparently the mechanic here are not good beware of any work you have done here. I'd recommend to go literally anywhere else for car mechanics.

Made an appointment for major service work, two weeks in advance. Dropped my car off ahead of the scheduled drop-off time. Dealt directly with the store manager who, according to her account that evening, knew they were overbooked and would not be able to get to my car that day. When I stopped by to check on my car at closing, I was told they were not able to do any of the scheduled work, and would get to it the next day. No one called, as they stated would occur. To them, it was fine to just lock the car up for another day. Again, the manager admitted that she knew that morning, when I dropped the car off, that she had “overbooked” her mechanics, and would not be able to work on my car, yet said nothing. Goodbye Firestone, this is the last time I will entrust my car to your store, and haphazard way of dealing with customers. Services: Tires, Wheel alignment, Brake service & repair

Our car broke down while on a cross country road trip, this placed saved us. They squeezed us in, fixed the problem promptly and we were back on the road in just a matter of hours. Friendly, helpful staff to make the whole experience easier. Very grateful Service: Auto engine diagnostic