CARSTAR Jordan Road Collision

I brought my F150 in for a repair after hitting a deer. Carstar called and told me that they took the car apart before getting approval from the insurance company and the insurance wasn’t going to cover all of the repairs. So I owed them $2500 for the repairs that insurnace wouldn’t cover. Not a great business practice. I showed up to pay with a check and they don’t take personal check. They also charge 3% for paying with a credit card. I have used carstar 4 times for vehicle repairs. They aren’t looking out for the customer and their policy’s don’t make it easy to do business with them. I won’t use them again.

I absolutely would never recommend this location to anyone. If I could give it 0 stars, I would. My car had been involved in an accident and the at fault driver's insurance was supposed to cover the damages however I walked out paying over $700 to get my car back and they did not even fix all the damages. I was originally quoted $500 would be my responsibility (due to tire life) but imagine my surprise when it was much more and no one ever contacted me to advise of the increase. Obvious damages to my passenger door were still there the day I picked it up. Those damages were even in the pictures taken by the adjuster yet those weren't fixed. Dash lights that had come on as a result of getting hit into a concrete median were not resolved but definitely related to the accident. They told me I'd need two tires replaced (only one was damaged as a result of the accident). I went along with it but they replaced the two tires on the passenger side, not both front tires. Then they charged a

Gave my car to fix the back door, they have noticed a small chip on the front windshield after I gave the car and didn't even notice to me, later after 2 months when they are returning the car they still didn't tell me the windshield cracke and didn't even give me a walk through around the when delivering my car and when I noticed the cracked windshield and went back in to ask they tell that it was cracked before and say they forgot to notify me that the windshield cracked, I wouldn't ever go there or recommend anyone to that place. 1 to 5 I would rate 1 because they didn't even clean the car outside when delivering the car