Aspen Auto Clinic

Today, we ended our 5 year relationship with Aspen Auto Clinic. After calling yesterday to ensure that my daughter would be out in time to make it to her 3:30 dentist appointment, we rescheduled an oil change for 2:00 pm. The person I spoke to on the phone said he would make a note of the appointment, so she would be out on time. Come 3:15, my daughter was still not in her car and headed to her dentist appointment. When I called to see what was going on, the person I spoke to on the phone said every time I take my car in to be worked on, I complain about how much time it is taking. I definitely admit that after an hour, I do question how long the car is going to be. He then proceeded to tell me that I need to find a new place to service my car. It is completely his right to do so. After getting off the phone with me, he proceeded to talk about me to my daughter. He asked things like, wow, was you mom in the military? She seems to have an issue with being on time. When my daughter sai

I gave the location a week to reply yo my email. I called and scheduled an alignment (new tires) a transmission service and a coolant exchange. (Manufacturer specific fluid) I also requested a quote to have the shocks, struts, brakes and rotors. I paid over $700 for what I was quoted much less ($200 less)at other companies. I chose Aspen because of the reviews and some interaction with the the companies personel When I recieved my bill. Nothing was verified and I was given my receipt. When I got home I realized they had put multi vehicle transmission fluid in my van and I had no print out of the before and after alignment measurements. I don't know if anything was done. I emailed and asked what could be done to fix the issue and I have heard nothing back. I would recommend somewhere else. They over charged and under delivered. I would recommend not wasting your hard earned money at this location.

I was able to schedule an appointment and get in within a couple of days. Good techs and felt good about their analysis of problems as well as their pricing. I would recommend.