Firestone Complete Auto Care

I made an appointment online and took my truck in to get brakes replaced, Ryan was my advisor and very great guy but he promised more than he gave, it was a Sunday and he told me he would need to inspect truck and order parts, once quoted he told me he will have it done for sure Monday which was Labor Day Since they were open. I told him I absolutely can’t leave it past Monday since it’s a work truck. Never got an update I called middle of Monday and a girl answered and said they were waiting parts and I explained to her I couldn’t leave it but she didn’t care and said “well you know how it is and it’s a holiday I can’t control it” i told her to let me know before they close but she never did, I called back right before they closed and no one answered. The same happened the next day on Tuesday James answered and said they had ordered wrong parts and will follow up but never did either. I called in the middle of day and they told me to come in an hour, when I arrived the girl in the de

I have not received work here, but my mom loves this place. When I stopped in they were busy and couldn't check my brakes, but took the time to explain what it could be and reassured me I would be ok to get home to Colorado to have my mechanic check it out. Thank you for your patience and honest business.

Had a great experience here!! Had a nail in my tire and at first they weren’t able to fit me in but one of the employees said he could help me so he set aside what he was working on and patched it up for me and there no was no charge. They’re friendly and awesome here, thank you you guys !!!