Bergstrom Toyota of Oshkosh | Service & Repairs

I appeared for my appointment 20 minutes early. I then waited in my car in line for 15 minutes before being contacted by a service advisor, I came in for a simple tire rotation. After waiting for 80 minutes for this service, I finally rec'd a notification that there were additional items needed, cabin filter and battery corrosion treatment kit. I went to ask if my Avalon would be finished soon. Thinking that a tire rotation would not take long, I asked if it usually takes over 1 & 1/2 hrs for a tire rotation? No was the response. When I finally checked out I asked what the problem was. Apparently, the quick service was down 2 staff members. I understand staffing issues, however, I would have appreciated a heads-up on the wait time up front. I choose not to have the additional services because I was already upset with what had transpired. The gal finally offered an apology after hearing about my displeasure. I have always been super satisfied with my service in all my previous years. N

My husband and I purchased a new 4-Runner and worked with Sean M. The entire experience was exceptional. We never felt any pressure, but always were presented with all of the options (w/explanation & pricing). We loved that the pricing presented had every # in it from the beginning. No hidden fees or taxes, we knew right from the start how much this vehicle was going to be. Plus, they were very competitive with our trade-in value. Sean also had a very laid back, easy to talk to approach. I’d recommend working with Bergstrom’s and Sean!

I had an engine replacement and battery pack replacement on our Camry hybrid, the work was done satisfactorily. BUT the communication was virtually nonexistent to keep us updated on the progress even after calling and leaving messages about the status of the work or needed paperwork on the replacement engine. Services: Vehicle Inspection, Auto tire replacement