Bergstrom Subaru of Oshkosh

From start to finish, Gail took care of making sure my purchase was exceptional! She listened to the issue I had at another dealership and even apologized for that dealership's lack of service. She made sure the vehicle we purchased was detailed, filled with gas and had the few nicks fixed before She let us leave. Awesome experience!

Somehow my review is gone but I'll repost it bought a 2006 ford explorer from these guys on 8/21/2023 while we are signing purchase papers they are allowing other people to test drive the vehicle we got forced into purchasing gap insurance which is illegal after the purchase not even 300 miles later the transmission started failing called and spoke to Dane who was extremely rude to me on the phone arguing with me about the transmission then informed me to come on down took the vehicle down to the shop the idiots found 2 faults with the transmission shifting hard I have a video saved for proof of them showing the faults but they claim the issue is unrelated and the transmission is fine and even asked us if they could have the mechanic take it for the rest of the day and drive it around for his own personal use just to make sure and they would bring it back the next day how unprofessional is that instead we opted in for vehicle buy back and sold the vehicle back to them and while we are

Made an appointment to have my 2013 Subaru Outback serviced on Monday, September 18th, 2023 for check engine light flashing, oil change, tire rotation, and light bulb replaced. Was informed needed 3 light bulbs replaced, air filter replaced and needed catalytic converter. Total if all repaired $2,951.00. Only had light bulbs replaced, oil change with air filter change, and tire rotation, total $418.00. Upon returning home needed to cut my grass, and opened back tailgate to place gas can in and noticed plastic pieces missing over right taillight, and missing over latch of tailgate. Wires are exposed now and call placed to inform of missing pieces. I brought car back and they took pictures and picture of vin #, and assured me that will orderer missing piece. I called to check on order and was I informed they forgot to order piece to cover exposed wires on inside of tailgate. I was transferred to parts department and was assured piece would be ordered and should arrive Monday, and