O'Reilly Auto Parts

I am extremely disappointed with the current service provided at the Redmond O'Reilly store. The quality of the store has noticeably degraded, and my recent experience has left me feeling dissatisfied. Firstly, the staff was not adequately knowledgeable about the products they sell. I needed a specific part for my van, but the store recommended a wrong part that did not fit my vehicle at all. I ended up buying the correct part from Amazon, which fit perfectly, proving the lack of expertise at O'Reilly. When I went back to return the incorrect part, they refused to accept it. I understand that some parts might not be returnable, but their attitude and manners were appalling. The cashier did not hand over the receipt to me, instead, he disrespectfully threw it at the counter. This cashier demonstrated an unprofessional and disinterested attitude towards his job. I needed additional supplies like oil filters, antifreeze, and windshield refills, but the cashier was so rude that I decided e

We go to this location because it is closest, but it is definitely worth it to go the extra 10 minutes to one of the other locations if you are looking to have good customers experience. The greasy haired Assistant Manager (don’t remember his name) give’s absolutely awful customer service. He didn’t greet us, doesn’t listen, is always quick to be rude and generally has a stink attitude.

Stopped to get a air and cabin filter Manager told me the wrong part to find after fiddling to find it he pointed to the part rudley that I missed, he finally hand picked and end up ringing me a wrong cabin air filter. I asked for assistance but although not busy he brushed off my request. Upon returning the cabin filter I was treated with same disrespect with of another staff member. I am taking my future business elsewhere and will tell others about this.