Gerber Collision & Glass

I worked with Chris Reed at the Redmond location. He communicated with me in every step of the way to assure a smooth process. He is the main reason why we have chosen Gerber in the past and will continue into the future. He shows genuine care in helping customers in the stressful process of repairing cars. When I got my car back, not only was the damage fixed well, but the inside and outside was the cleanest I've ever seen. A+ effort overall. Services: General repairs & maintenance, Body & Trim

Okay I had a great experience. My car was taken care of here and then some. I loved being able to track the progress of my car online. You get phone calls along the way. I think phone skills could be better, I was confused about when to return my rental car. I was told that my car was ready at 5:30 when they close at 6. I asked about keeping the rental until the following day when I come to pick it up. I was then informed that I would likely have to pay for the day because after repairs are complete, they tell the insurance companies. Once they know, companies stop covering rentals. I woke up early the next day to return the rental before they opened and found my way to pick up my beautifully repaired car I think a little clearer communication about what action is needed from a customer is vital in a situation where I could easily cost someone $200!

Terrible communication. Even our insurance company was frustrated with them. They had the car over a month 'fixing' it before we called and found out they needed more work authorization which they hadn't called our insurance for. The car was just sitting there. It was then totaled and we had been out of a car for months. Our insurance company filed a formal complaint with them.